Frequently Asked Questions

Our team replies to every enquiry within 24 hours on business days. Technical support requests from customers on Distribute and Enterprise plans are answered faster under their support SLA.

Email support on Connect, priority support on Distribute, and 24/7 premium support with a dedicated account manager on Enterprise. Every plan includes integration support during onboarding.

Yes. Book a demo and a solutions engineer will walk through the platform against your actual use case, including a live search using inventory relevant to your markets.

We operate from Hyderabad, Miami and Dubai, and serve customers in over 100 countries with supply coverage across 190+ markets.

The Connect plan is built for exactly that — full access to all nine travel products with no setup fee and a 14-day free trial.

Yes. We provide a REST API, webhooks, official SDKs for JavaScript, Python, PHP and Java, and a full sandbox so you can build and test before going live.

Apply through the Become a Supplier page. Our partnerships team reviews the application, and once approved most suppliers are live on the network within days.

Subscribe to the newsletter on the Resources page, or follow the changelog for product and API updates.

Your 14-day trial includes full sandbox access and live search. When it ends you can pick a plan or keep a read-only sandbox account at no cost — we never auto-charge a card, because we do not ask for one to start.

Usage is measured in API calls per second at peak, not total monthly volume. Search, booking and servicing calls all count; cached responses served from our edge do not.

No. Every plan includes onboarding, connector configuration and integration support at no additional cost. Enterprise customers additionally get a dedicated implementation engineer.

Yes. Enterprise covers private endpoints, custom supplier integrations, bespoke reporting and contractual SLAs. Talk to sales and we will scope it against your traffic and product mix.

At any time, from the dashboard. Upgrades apply immediately and are prorated; downgrades take effect at the start of your next billing period.

All traffic is encrypted in transit and at rest, access is role-based and audited, and our infrastructure is built to enterprise compliance standards. See the Security page for the full detail.